Learn from customer feedback
Ask customers for feedback through surveys and review their responses to understand their experience.
Listen to your customers and improve your business
Collect, analyze, and act on customer feedback with customizable surveys
- Customizable SurveysCreate surveys with multiple question types: rating scales, multiple choice, and open-ended questions.
- Multi-Channel DeliverySend surveys via SMS, email, or web links to reach customers however they prefer to respond.
- Automated Follow-UpsConfigure survey requests after an eligible purchase or delivery when those triggers are available to your account.
- Survey response reviewReview the survey responses and reporting available in your SokoWise workspace.
- Anonymous & IdentifiedChoose whether responses are anonymous or linked to customer profiles for deeper insights.
- Export ResponsesCheck the response export options available to your account.
- Customer Profile IntegrationReview feedback alongside customer information where your workflow and consent settings allow it.
A practical workflow
How it works
Start collecting feedback in three simple steps
1. Create your survey
Prepare a survey with the question types available in your account and review it before sharing.
2. Send to customers
Share through the channels available to your account. Configure a post-purchase or delivery trigger only if it is supported by your workflow.
3. Analyse & improve
Review submitted responses and compare them with other customer or sales information before making changes.
Why businesses choose SokoWise Surveys
Understand Your Customers
Real feedback data helps you make informed decisions that improve customer satisfaction and loyalty.
Automated Collection
Eligible post-purchase requests can be triggered automatically when the feature is available and configured.
Customer feedback insights
Review customer responses and use them to decide what to explore next.
Trusted by thousands of businesses
See how businesses use SokoWise to manage sales, stock, and customer records.
seventyseven
PlugMe
Nairobitronix hub
offers supermarket online
DM PHARMACY-KENYA
Rafiki Pest Control
Vintage Classics Collection 
Vyntex
Milanoprintshop
RAVINE COMMUNICATIONS
Bluelabs Hygiene
Blessings BoutiqueseventysevenPlugMeNairobitronix huboffers supermarket onlineDM PHARMACY-KENYARafiki Pest ControlVintage Classics Collection VyntexMilanoprintshopRAVINE COMMUNICATIONSBluelabs HygieneBlessings Boutique
Dynamic Phones and Accessories
Hybrid Energy Systems Ltd 
Rowland Africa
Monarch Designers
Freshcart Grocery 
SALIS DIGITAL PLUS 
Farmstretch Tools and Equipment
Royal Jewellery
NIBBLE'S BASKET
Sazala Limited
Modwood Furniture
IROFIT GYM PARTSDynamic Phones and AccessoriesHybrid Energy Systems Ltd Rowland AfricaMonarch DesignersFreshcart Grocery SALIS DIGITAL PLUS Farmstretch Tools and EquipmentRoyal JewelleryNIBBLE'S BASKETSazala LimitedModwood FurnitureIROFIT GYM PARTS
CHEAPSTORE
Trendsetter Styles
Naxmed Supplies 
Essie EssyZOLA SOAPS
ANUKODE FOUNDATION
Daniels Elite Engineering
Vitali 
Beetech Innovations
pbn
TMK MARKET
Brianna CarpetsCHEAPSTORETrendsetter StylesNaxmed Supplies Essie EssyZOLA SOAPSANUKODE FOUNDATIONDaniels Elite EngineeringVitali Beetech InnovationspbnTMK MARKETBrianna Carpets
Macubeadswork
Variace Solar 
Nanotronics Systems
SokoNneDemo
Glow By KareyLife Fiti
Rafiki Pest Control Products
Sarunet Africa Ltd
......
DropEx Logistics
Oyeka Imports & TradersMacubeadsworkVariace Solar Nanotronics SystemsSokoNneDemoGlow By KareyLife FitiRafiki Pest Control ProductsSarunet Africa Ltd......DropEx LogisticsOyeka Imports & TradersKnow what your customers really think
Collect feedback via SMS and email surveys. Get real insights, not guesses. Free to use.
Have some questions?
Check out our frequently asked questions