Manage online orders

Online orders are separate from POS transactions. Open Online Store → Orders to review purchases customers submitted through your storefront.

Review and fulfil an order

1. Open the order and check its products, customer, payment status, and delivery details.
2. Confirm the payment status before releasing goods. Refresh or open the linked payment record if a payment is pending.
3. Use the order actions shown to update its progress.
4. If the order has a delivery record, open it from the order and manage delivery progress under Deliveries.
5. Reopen the order after a change to confirm the latest status.

The available actions depend on the order state and your permissions. Orders for physical items shipped or collected in person can have a linked delivery. See manage a delivery.

Handle a pending payment or cancellation

Do not create a replacement order or ask the customer to pay twice while the original payment is unresolved. Check the order and provider result first. If the customer reports a debit but SokoWise still shows pending, contact support with the order reference and payment time.

Use the cancellation action shown on the order when it is available. If a delivery record exists, follow the delivery workflow so its history and the order remain aligned. Do not use a manual stock adjustment to reverse an order.